eFax Review
eFax is a popular online faxing service, which offers an affordable and easy to use Internet based fax resource with good customer support features. eFax is supported by J2 Global Communications and is one of the more expensive online faxing services currently available priced at $16.95 per month for 160 pages of fax (130 inbound, 30 outbound) but for this you do get one of the most reliable online faxing services in the industry, with an excellent reputation for responsive customer support, a feature which is sadly lacking in many of the cheaper competitive Internet fax services.
Top Features
eFax offers a number of competitive features, and the software is quick and easy to use:
• 30 Day Free Trial – you can trial the eFax online faxing service free for 30 days, with no obligation to sign up if you are not happy with the service after this time. During the trial you will be limited to a certain number of free faxes per day, so make sure you check this so that you don’t go over the limits as in some cases overage fees can apply.
• eFax supports a wide variety of different file formats so that you can easily send text and image documents via online fax, and you can also attached multiple documents to a single fax if you need to.
• Multiple Recipients – unlike traditional faxing where you could only send one single fax to a single recipient, eFax allows you send the same fax to multiple recipients, whilst still being able to receive faxes at the same time, so you can banish those annoying ‘faxing queues’.
• With eFax you can choose between three different ways of faxing online. You can either send a fax directly from the website, download the eFax messenger software to your desktop or send a fax from your computer using your email client (OutLook, Yahoo, Hotmail etc…).
• eFax allows you to receive faxes on any Internet enabled device such as a PDA or cell phone, and this is ideal for people who spend a lot of the day out of the office or on the move.
• Privacy policy – eFax protect the privacy of their customers and will not forward any personal information on to third parties or affiliated companies.
Customer Support
eFax is one of the few online fax companies that offers a ‘Live Chat’ feature, which allows you to chat online in real time to a customer service representative, and get instant answers to any queries you may have. If the operator cannot answer your questions they will refer you to the email helpdesk, where you should receive a comprehensive reply to your query within 24 hours.
Conclusion
Although eFax is not the cheapest online fax provider available it does offer a comprehensive, reliable and robust service that will provide customers with everything they need to send and receive faxes online. eFax is ideal for low level business or domestic fax users, and the software is easy to set up and use, so is a good option for beginners.
Prices
You can get the basic eFax plan for $16.95 per month. Click here to learn more.